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Frequently Asked Questions
What is the cost of the training?
Are there seats still available for a specific course date?
What are the payment options for registration?
Can I pay by cash or demand draft?
Are there qualifications required to attend the training?
Who should take this training course?
Will this training / certificate help my career?
What materials will I receive?
Is there an exam required?
Will I get PDU credits from PMI® for completing this training?
When is the next training in my city?
Can you provide private trainings / private consultations?
What is the cancellation policy?
What if I book for a date, but then have to reschedule?
Can you recommend a good hotel nearby the training venue?
Can I get a receipt for my payment?
Can I speak to someone by telephone?
I would like to email / speak directly with Pete Deemer
What is the cost of the training?
The cost of the courses varies by location and trainer -- to check the cost, please click on the "Register Online" link for the course you're interested in at www.goodagile.com. The fees include all materials, the certification exam, a 2-year membership in the Scrum Alliance, and lunch and snacks on every day of the class. Travel, lodging, and any other expenses are not included. For booking via company invoice (available for groups of 3 or more attendees), please contact khushboonagpal[AT]goodagile.com. For all bookings, we strongly recommend completing the booking as early as possible, since our courses often sell out well in advance.

Are there seats still available for a specific course date?
To find out at any time if there are seats still available, just go to www.goodagile.com and click on the "Register Online" button for the course you're interested in.  If the class is sold out, it will say so on the form; otherwise, seats are still available.

What are the payment options for registration?
You can pay via Visa/Mastercard, Net Banking, or company invoice (for groups of 3 or more attendees).   To register using Visa/Mastercard or Net Banking, go to www.goodagile.com and click on the "Register Online" link for the class you are interested in.  For payment via company invoice (available for groups of 3 or more attendees), a copy of the approved purchase order is required 14 days prior to the training date, and certification will be completed upon receipt of payment. For all bookings, we strongly recommend completing the booking as early as possible, since our courses can sell out in advance.  If you have any questions, please email sitijaafar[AT]goodagile.com.

Can I pay by cash or demand draft?
We regret that we are not able to accept payment via cash or demand draft.

Are there any qualifications required to attend the training?
There is no prerequisite to attend the training. Just a desire to learn!

Who should take this training course?
This course is useful for anyone who wants to be successful using Scrum. It's not just for ScrumMasters -- it's also strongly recommended for Product Owners, Product Managers, Project Managers, Functional / Departmental Managers, Development Team Members (including Architects, Designers, Coders, Testers, and others), and Executives in organizations doing Scrum.

Will this training / certificate help my career?
The Certified ScrumMaster course is the industry-standard for preparing you to be successful with Scrum, and over 97% of people who take GoodAgile's Certified ScrumMaster course rate it as "worth the time and money, even without the value of the certificate".  If you'd like to see other feedback from attendees, please click here

What materials will I receive?
All attendees receive a hard-copy and soft-copy of the course presentation, soft copies of selected exercises along with step-by-step instructions to use with their team, additional presentations and electronic resources (including videos, posters, minibooks, diagrams, and other materials).  All the materials are licensed for use within your team, provided it's not for commercial training purposes.

Is there an exam required?
In order to become a Certified ScrumMaster, you must complete the CSM training course and also pass the online exam. The cost of the exam is included in the CSM course fee shown here. The exam is completed online post-class, and can be done from any computer. Attendees at GoodAgile CSM classes have a 97% pass rate on the CSM exam.

Will I get PDU credits from PMI® for completing this training?
Yes, you are entitled to claim 16 PDU's for our 2-day classes, and 24 PDU's for our 3-day classes. If you are a PMI® PMP®, you may use these towards your PMP® renewal requirements, or towards PMI Agile Certified Practitioner (PMI-ACP)® certification. Instructions for claiming PDU's are provided at the end of the class. ("PMI", "PMP", and "PMI Agile Certified Practitioner" are registered marks of Project Management Institute, Inc.)

When is the next training in my city?
A full list of our upcoming courses is shown here.  If you don't see your city listed, please email sitijaafar[AT]goodagile.com.

Can you provide private trainings / private consultations?
Yes, we provide private Certified ScrumMaster and Certified Product Owner training, private 1-day "Introduction to Scrum" courses, and private coaching and consulting.  Please contact khushboonagpal[AT]goodagile.com for assistance with this.

What is the cancellation policy?
Our cancellation / date change policy is the following: Attendees cancelling or rescheduling 21 or more days before the start of the training course they've signed up for will receive a 100% refund of all fees paid.  Cancellations / date changes less than 21 days before the start of the training will be subject to a 50% penalty, and Cancellations / date changes less than 14 days before the start of the training will be subject to a 100% cancellation penalty. There is no penalty for replacing one attendee with another prior to the course date.

What if I book for a date, but then have to reschedule?
Our cancellation / date change policy is the following: Attendees cancelling or rescheduling 21 or more days before the start of the training course they've signed up for will receive a 100% refund of all fees paid.  Cancellations / date changes less than 21 days before the start of the training will be subject to a 50% penalty, and Cancellations / date changes less than 14 days before the start of the training will be subject to a 100% cancellation penalty. There is no penalty for replacing one attendee with another prior to the course date.

Can you recommend a good hotel nearby the training venue?
We would recommend checking www.tripadvisor.com, they generally have a good selection of local hotels listed at reasonable prices.

Can I get a receipt for my payment?
Yes, you will receive an email receipt, and we can also provide a hard-copy receipt if required.

Can I speak to someone by telephone?
During Asia business hours, you can chat live GoodAgile in the chat service on the right-hand side of the screen. Alternatively, please email khushboonagpal[AT]goodagile.com with your telephone number and a convenient time to reach you.

I would like to email/speak with Pete Deemer
Pete Deemer can be reached at petedeemer[AT]goodagile.com